We only ship to Australian States and Territories using Australia Post for our online orders. Orders are packed and shipped using the address provided during the checkout process and will be sent within two business days. Tracking numbers will also be provided.
Once you have placed items in your cart, there is a shipping calculator you can use to calculate the shipping cost for your order. If you feel that the calculator is not calculating correctly or you would like to know shipping cost on some larger items, please feel to contact us and we can provide a quote before you proceed with the order.
Some of our Bulky items are too large to send with Australia Post. In store pick up is our preferred delivery option for these products. However, if you contact us, we may be able to arrange another shipping method and all fees associated with be at the cost of the customer.
Click and Collect is also available. If you have selected this method during checkout, you will be notified when your order is ready for collection. After you have received notification, orders can be collected Monday to Friday 9:00am to 5:00pm and Saturday 9:30am to 12:00 noon.
Refunds and Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and/or original tags and labels attached.
Items such as underwear and swimwear cannot be returned. We also do not accept returns of products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
– Book with obvious signs of use
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Atherton Juniors, 40 Main Street, Atherton QLD 4883, Australia.
To return your product, you should mail your product to: Atherton Juniors, 40 Main Street, Atherton QLD 4883, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.